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Delivery

Our Delivery Policy

  • Quick delivery: We aim to despatch and deliver your order to you as quickly as possible.
  • Delivery Method and Labelling: Your selections will be delivered to your door via Courier or if an international delivery via Australia Post International Air.
  • No Signature Required: All deliveries will not require a signature unless specifically stated by you.  
  • Despatch Notification: We will notify you by email when your order has been despatched.
  • Delivery Times: We aim to deliver within 7 days if your item is in stock.  All back orders will be delivered within 21 days unless personally notified.
 

Shipping

All orders are express shipping.

Orders placed before 8am Sydney time each business day are packed and sent the same day. We use the most efficient postage possible which is next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only). Regional areas outside the express post network may be 2-5 days.
startrack

We also use  for metro areas if will help get the parcel to you faster.

PROCESSING TIMES

Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Tracking information is sent via email at 3pm on the day that orders are shipped out.

Delivery time

If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Startrack.com.au or CouriersPlease.com.au

 

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local depot. 

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